Working Days
Monday to Friday only (except public holidays).
Orders for weekends or public holidays are available upon early booking and approval.
Order Cutoff Time
Same-day orders:
- Lunch: before 9:00 AM
- Dinner: before 11:30 AM
Pre-orders for next-day or bulk catering should be made at least 1 day in advance.
Delivery Schedule
- Lunch Delivery: 10:00 AM – 12:00 PM
- Dinner Delivery: 4:00 PM – 6:00 PM
Delivery Fees
- Standard delivery fee: 4,000៛ – 6,000៛ per trip (depending on distance).
- Free delivery for orders above 100,000៛.
- Delivery outside Phnom Penh city may incur additional charges.
Food Safety
- All meals are freshly prepared before delivery.
- We recommend consuming within 2 hours after delivery or storing in the refrigerator if not eaten immediately.
- Vearuny Catering will not be responsible for food kept beyond this time.
Menu Ingredients
We do not use alcohol or pork in our standard menu.
Nutrition & Sauce
- Nutrition information is calculated based on the meal only.
- Dressing or sauce calories are not included in the standard count.
Special Delivery Requests
- Specific delivery times can be arranged with an additional fee (10,000៛/trip).
- For longer distances, pricing follows third-party delivery rates (e.g., Lalamove).
Delivery Delay
- Delivery times may vary due to traffic or weather conditions.
- Our riders will do their best to ensure timely delivery. We appreciate your understanding.
Menu Rotation
Our menu changes daily to ensure variety and freshness.
Modify or Change Orders
Contact us via Telegram / WhatsApp: +855 70 726 020 for order changes before the cutoff time.
Meal Storage
- Meals are freshly cooked daily and not recommended to keep overnight.
- Please consume within 2 hours after delivery.
Customization Policy
- Custom orders (e.g., dietary restrictions) are available only for bulk or subscription plans.
- No compensation will be provided for unintentional variations or unavailable ingredients.
Uncollected / Forfeited Delivery
- Riders will wait a maximum of 10 minutes upon arrival.
- If uncollected, food will be left at the reception / guardhouse.
- Please provide an alternative contact number if you’re unavailable.
Cancellation Policy
- Orders can be cancelled before confirmation, with a 5% processing fee deduction.
- No cancellation is allowed after order confirmation.
- Refunds will be processed within 3–5 working days.
Terms Revision
Vearuny Catering reserves the right to update the policy, menu, ingredients, or delivery terms without prior notice.